Refund policy

Fourteen days from delivery

Every order placed on pinsonneault.shop can be sent back within 14 days of the day it was delivered. The window is counted from the delivery of the last item on the order, and it is the same 14 days that apply to online purchases anywhere in the European Union. Write to service@pinsonneault.shop with the order number and the style you are returning, and we will reply with a return label and the address to send it to.

What we ask of a returned piece

A blouse has to come back unworn outdoors, unwashed and with its swing tag still attached. Chiffon and woven fabrics are checked in daylight: a collar that has been worn against the neck and make-up, or a cuff that has been through a wash, cannot be sold again and will be sent back to you. Knitwear is judged on the wool — a sweater that has stretched at the elbow after a day of wear is not in a resalable state. Trying a piece on at home is expected; wearing it out is not.

How the refund is processed

Parcels are opened and inspected within 2 business days of arriving in Stolberg. Once the piece passes, the refund is raised against the same payment method that was used at checkout; the bank usually posts it within 5 to 10 working days after that. We refund the price of the garment itself.

Return postage

Ask for the label in your first email and we will send it with the return address, so the parcel is tracked and logged against your order rather than turning up unannounced. The return postage is covered by us; you will not be asked to pay it at the counter.

Damaged on arrival

Photograph the outer packaging and the garment, then write to us within 48 hours of delivery. With those photographs we replace the piece or refund it, and you do not need to send the damaged one back.

A parcel that does not arrive

If the tracking has stopped moving, contact us within 7 days of the expected delivery date so the carrier claim can be opened while the trail is still fresh. Once the parcel is confirmed lost we arrange a replacement or a refund.

Who we are

FRIEDHELM FISCHER
Birkengangstraße 123
52222 Stolberg (Rheinland)
Germany
Email: service@pinsonneault.shop
Phone: +49 2402 39100